Safehouse & Remote Control both are active but unable to find the device location, what to do in this situation?

Safehouse & Remote Control both are active but unable to find the device location, what to do in this situation?

Safehouse requires the device location permission for tracking your device’s geolocation and we need to check the following steps:

1: Make sure Remote Control is active
2: Turn on the GPS on your device
3: Check location permission for the Safehouse app
4: Select Allowed all the time - for location permission

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