I have a query regarding the insurance and claim process. Whom should I contact for claim-related support?

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• What is the Claim Process?

  To claim the insured amount, please follow the below steps: 1. Login to selfhelp.hdfcergo.com 2. Go to Claims  -> Intimate 3. Put your policy number or phone number or email and you’ll receive an OTP on your phone/email 4. Enter OTP > Put claim ...

• Do we allow multiple claims or single claims?

  Multiple claims are allowed during the insurance period. The total value of the claims up to the Sum Insured (INR 25,000).

• Who is eligible to purchase this cyber insurance policy?

  Any Indian citizens, who are above age 18, are eligible to purchase a cyber insurance policy.

• How long will it take for the claim to be disbursed if the claim is under Rs.10,000 and if more than Rs. 10,000

  2 working days after receipt of DV and cancelled cheque once claim has been made admissible.

• How to view Cyber Insurance policy in-app?

  To view the cyber insurance policy, please follow the below steps: Open the Bodyguard app. Click on the umbrella icon on top right of the screen to view insurance policy in-app.