If a user has used the claim of Rs.25000, can he/she buy another VIP Plus that will give an additional cover within 1 year?

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• What is Safehouse VIP Plus?

  Safehouse VIP Plus is a security application that protects and secures your identity, and also insures you in case you incur a theft of funds from your account/digital wallets. With VIP Plus, you get 24/7 priority support, dedicated claim support and ...

• If a customer has already taken cyber insurance from any other institutions, for example a CPP plan which is specifically for Credit Cards, will VIP Plus still cover the loss?

  Yes this policy will be effective even if you have other policies, for example if the claim amount is 50,000, you can claim 25,000 from this policy, rest 25,000 from other policy.

• How long will it take for the claim to be disbursed if the claim is under Rs.10,000 and if more than Rs. 10,000

  2 working days after receipt of DV and cancelled cheque once claim has been made admissible.

• What is the Claim Process?

  To claim the insured amount, please follow the below steps: 1. Login to selfhelp.hdfcergo.com 2. Go to Claims  -> Intimate 3. Put your policy number or phone number or email and you’ll receive an OTP on your phone/email 4. Enter OTP > Put claim ...

• When does the user get the policy?

  The user would get the policy within 48 hours via WhatsApp, text message and email, but he/she will be insured from the day of activation. The policy will also be visible in the app within 48 hours after the activation.