If I have installed the Safehouse VIP Plus and after a few days my phone was lost, can I claim the amount?

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• What is Safehouse VIP Plus?

  Safehouse VIP Plus is a security application that protects and secures your identity, and also insures you in case you incur a theft of funds from your account/digital wallets. With VIP Plus, you get 24/7 priority support, dedicated claim support and ...

• If I have installed the Safehouse VIP Plus and after a few days my phone was lost, can I claim the amount?

  No, this is not a device theft/anti-theft insurance. Cyber insurance includes the theft of funds (Unauthorized Digital Transactions).

• What is the Claim Process?

  To claim the insured amount, please follow the below steps: 1. Login to selfhelp.hdfcergo.com 2. Go to Claims  -> Intimate 3. Put your policy number or phone number or email and you’ll receive an OTP on your phone/email 4. Enter OTP > Put claim ...

• If a customer has already taken cyber insurance from any other institutions, for example a CPP plan which is specifically for Credit Cards, will VIP Plus still cover the loss?

  Yes this policy will be effective even if you have other policies, for example if the claim amount is 50,000, you can claim 25,000 from this policy, rest 25,000 from other policy.

• What is the range of Sum Insured available under the policy?

  The range of Sum Insured available under this policy is INR 25,000.